We at Fitzone Technologies Private Limited ("Fitzone", "Company", "We", "Us", or "Our") respect your privacy and are committed to protecting your personal information.

By visiting or using our website (https://fit.zone/), mobile application, or any linked pages, features, content, or services (collectively referred to as the "Platform" or "Mobile App"), or by availing any Services/Products (as defined in our Terms of Use), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use or access the Platform.

This Privacy Policy is published in compliance with the Information Technology Act, 2000, SPDI Rules 2011, Intermediary Guidelines and Digital Media Ethics Code Rules 2021, and the Digital Personal Data Protection Act, 2023.

Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, share, disclose, and process your personal information (including Sensitive Personal Data or Information - SPDI) when you:

• Access or use the Platform
• Avail Fitness Services, Digital Services, or purchase Products
• Visit our physical fitness centres, gyms, or premises

This policy does not apply to:

• Companies we do not own or control (including franchisees)
• Individuals we do not employ

By using the Platform or availing our Services, you consent to the collection, use, sharing, disclosure, and processing of your personal information by the Company and all sellers/service providers on the Platform in accordance with this Privacy Policy and applicable laws.

Note: We do not knowingly collect or solicit personal information from anyone under the age of 18 years. If you are under 18, please do not register or use the Platform.

Information We Collect

1. Information You Provide to Us

We collect the following when you register, use the Platform, or avail Services:

• Basic Personal Information: Name, username, email address, gender, birth date, location
• Health & Fitness Data (including SPDI where necessary):
  • Height, weight, body measurements
  • Nutrition data, dietary and lifestyle information
  • Workout-related data (including camera outputs for “live energy” tracking)
  • Physical activity, sleep habits, biometric information
  • Genetic information, race/ethnicity-related information, family-related information (to the extent necessary)
  • Health issues, mental wellbeing, disabilities, vaccination status, past and present medical information
• Bank details and payment information
• Photographs
• Data from your mobile address book (only to help you find and connect with other users)
• Information relating to access and usage of premises (including reception desk data and CCTV footage in common areas, as per our CCTV Policy)

2. Information Collected Automatically

When you interact with the Platform, we automatically collect:

• IP address
• Browser/device information
• 'Cookie' information
• Pages visited and usage patterns
• Information from fitness mobile applications you choose to sync with our Platform

Cookies: These are small identifiers stored on your device that help us recognize your browser/device and understand how you use the Platform. Cookie data may include user segment interests and timestamp of profile updates.

How We Use Your Information

We (including our affiliates and service providers) may access and use your Personal Information and SPDI for the following purposes:

• To provide, optimize, and improve the Platform, Products, and Services (including Fitness Services)
• To contact you regarding Service offerings, updates, or collaborations with third-party providers
• For general business operations, administration, client interaction, and improving user experience
• For payment processing, billing, and invoicing
• To generate aggregated/anonymous insights and understand user trends and preferences (non-SPDI data)
• To comply with applicable laws, prevent fraud, and manage security risks
• For any other purpose for which we provide specific notice at the time of collection or as permitted by law

We may also send you promotional offers via email or other means on behalf of ourselves or partner businesses.

Sharing and Disclosure of Information

• We do not rent or sell your personal information in personally identifiable form to anyone.
• We may share your information with third parties only as described below or as required/permitted by law.
• We may transfer your Personal Information and/or SPDI to other body corporates (in India or abroad) that provide at least the same level of data protection as we do.
• By using the Platform, you consent to the storage and processing of your data by third parties in India or any other country.

Security of Your Information

• Your account is protected by a password. You are responsible for keeping your password secure and limiting access to your device.
• We implement reasonable security measures to protect your information.
• However, no security system is completely impenetrable. We cannot guarantee absolute security.

Data Retention

We will retain your information only as long as necessary for the purposes for which it was collected or as required by applicable law. After that, we will destroy or anonymize your data.

Your Rights and Choices

You can:

• Access, update, or delete certain information through your account settings (name, password, email, height, weight, location, etc.)
• Opt-out of receiving promotional emails by contacting us
• Choose not to provide certain information (though this may limit your ability to use some features)
• Opt-out of specific services, offers, or benefits as per the terms provided by us or our partners

When you update information, we may keep a copy of the previous version in our records.

Third-Party Links

The Platform may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Your continued use of the Platform after changes are posted will constitute your acceptance of the revised policy. We encourage you to review this page periodically.

Grievance Redressal

If you have any grievances or concerns regarding your personal information or this Privacy Policy, please contact our Grievance Officer:

Name: Mr. Vijay B V
Email: grievances@fit.zone
Postal Address: No.52, 3rd Floor, K.H. Road, Bangalore 560027

We will endeavour to resolve your grievance within 30 days of receipt.

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By using the Fitzone Platform, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.